Orders are normally prepared for dispatch as quickly as possible after they are placed. Dispatch timing can vary during busy periods or when an order contains a pre-order item.
Once your parcel has been dispatched, tracking information will be sent to you.
I only received part of my order
Some orders may arrive in more than one parcel, particularly when they contain multiple or bulky items.
Check your shipping confirmation and tracking information first to see whether your order has been split into separate deliveries.
If all parcels show as delivered and an item is still missing, contact us and we can investigate.
