Got questions?
Frequently Asked Questions
How is this bag convertible? What does it mean?
The BUKBAGZ has hideaway backpack straps so that you can pull out the backpack straps when you want to wear your bag as a backpack. This is particularly useful when walking or on public transport. For more formal situations you can use the detachable, adjustable crossbody strap to turn the bag into a Messenger bag.
What is RFID?
Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object. A tag can be read from up to several feet away. These tags include the electronic chips on modern-day credit cards and passports. These chips contain sensitive and personal data, that can be misused if they fall into the wrong hands
Can this bag secure my credit cards and passport?
Absolutely. This bag has a dedicated pocket that has been lined with a special material that has been designed to block the transmission of signals from your credit cards and passport to identity thieves with scanners. You must put your credit cards and passport in this dedicated pocket (which is clearly identifiable by the metallic lining in the pocket) to secure your credit cards and passport.
Can I fit a laptop in this bag?
Yes, you can fit up to a 15" laptop in the padded laptop section. The removable padded laptop section will fit up to a 13" laptop. You can also fit a standard size tablet / iPad (9.7") in the padded tablet section
Is this backpack waterproof?
The outer material of this bag is made from water-repellent material. It is perfect for those occasions when you are caught in an unexpected rain shower. However, if you accidentally dropped your bag in a pool of water, or if the bag gets soaked in a heavy downpour then water could seep through.
How do you clean this backpack?
We suggest just wipe your backpack with a soft cloth soaked in warm water. For more stubborn stains use a light detergent.
What is your warranty like?
We pride ourselves on our quality. Our manufacturer's warranty covers the product for any manufacturing defect. If you have any issues please contact our support team.












