What are the anti-theft features of this bag?
This bag contains 2 anti-theft features - A fixed combination lock to keep out pickpockets, and an RFID blocking pocket.
Can this backpack secure my credit cards and passport?
Absolutely. This backpack has a dedicated pocket that has been lined with a special material that has been designed to block the transmission of signals from your credit cards and passport to identity thieves with scanners. You must put your credit cards and passport in this dedicated pocket to secure your credit cards and passport. On this backpack, the RFID blocking pocket is on the back. It has golden lining.
How do I use the USB port in this bag?
The USB port enables you to charge your devices with your favourite power bank (not supplied). The power bank can be placed inside the backpack with the supplied cable connected to the external USB port from the inside. Then you can plug in your charger cable to the USB port from the outside and charge a device in your hand or pocket. This would usually work best on a phone in a pocket, or a larger device when the backpack is sitting stationary, such as flat on a table.
What is your warranty like?
We pride ourselves on our quality. Our manufacturer's warranty covers the product for any manufacturing defect. If you have any issues please contact our support team.
Why is there a cable in my backpack?
The cable is designed to allow you to charge your phone or smart device in your pocket from a power bank inside your locked bag. You need to provide your own device and power bank.
What can I fit in this bag?
This backpack is a great business backpack, daypack, even an overnighter. You can fit both a 15" laptop and a standard size tablet in there. Plus a water bottle, phone, wallet, camera, reading material and a change of clothes.
How do you clean these bags?
We suggest just wipe your bag with a soft cloth soaked in warm water. For more stubborn stains use a light detergent.
What is RFID?
Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object. A tag can be read from up to several feet away. These tags include the electronic chips on modern-day credit cards and passports. These chips contain sensitive and personal data, that can be misused if they fall into the wrong hands.
How is this bag pickpocket safe?
The main compartment has a fixed combination lock so that you can lock up your valuables.
Is this bag waterproof?
The outer material of this backpack is made from water-repellent nylon. It is perfect for those occasions when you are caught in an unexpected rain shower. However, if you accidentally dropped your bag in a pool of water, or if the bag gets soaked in a heavy downpour then water could seep through the zippers and the edges of the various compartments.
How do I set my own combination?
The instructions for setting the combination lock are as follows. The original number is 0-0-0. To set your personal combination, follow these steps: Put the dials at its original numbers 0-0-0; Press down the reset button (next to the combination numbers - you may need a pin to do this) until you hear a “click” sound Set your combination by turning the dials, for example, 8-8-8. Then push the 'open' button (main button on the end). This will make the reset button re-engage and you will hear a “click” sound Now you have finished setting your personal combination. Please remember your personal combination by heart or write it down in a safe place. Please repeat the above steps to reset the numbers. You need the current combination to change it to a new combination.
Does this bag have an external water bottle pocket?
Yes, the external side zip pockets can fit standard bottles
Can I use this backpack every day?
This backpack is designed to look smart for travel, everyday or work purposes. The padded laptop and tablet pockets have been included at the request of many office workers who wanted a good looking backpack for business use.
Will Zoomlite reimburse me if my bag or my stuff gets damaged or stolen?
No. We cannot accept liability for any actual, consequential, or incidental damages or losses incurred as a result of using a Zoomlite product. Though we are confident that we produce the best and most secure products available, we cannot control the situation and circumstances in which they are used, or the forces to which they may be subjected.