Got questions?
Frequently Asked Questions
What does the antimicrobial finish do?
Each mask's exterior surface fabric is treated with an antimicrobial technology, Silvadur™, which protects the fabric and fibers so they last longer. It also inhibits the growth of micro-organisms in the fabric.
Are these masks washable and/or reusable?
Yes, these are completely washable and reusable (we recommend gentle machine washing or hand washing).
Will these masks shrink?
No, these face masks do not shrink, even after washing. They have been tested and last over 50 washes.
Can I get an assortment of colours in one pack?
From time to time, subject to availability, we may have multi-colour packs available. Check the listing for colours currently available, or you can contact us for more information.
Where do you ship from and how do I know if it's currently in stock or on back order?
All orders are shipped from Melbourne, Australia. We always carry items in stock in our Melbourne warehouse except in the following cases - when we are launching a new product and allow customers to pre-order, or when stock has sold out and we are expecting new inventory. When stock is not available the product listing will display a flag telling you that you can pre-order your face masks.
Can I get these masks in other colours or prints?
The product listing shows all currently available colour options. Due to demand, colour selections will change. We are adding more colours and prints over time. Check back frequently, or email us to be advised when new items are added.
Do the masks have a pocket so you can put a filter in it?
These masks do not have a filter pocket. They are crafted from soft, antimicrobial-finished fabric similar in feel to your favorite active-wear garment and also have a mesh moisture-wicking lining. They can be worn over other masks, such as N95 masks.
Are the masks medical grade, like N95 masks?
These masks are not a replacement for medical-grade protective equipment, and should not be used in surgical or clinical settings. Fabric masks have been recommended for personal use in certain situations (such as travel and where social distancing is not possible). Please continue to follow local guidelines, practice social distancing, hand-washing, avoid touching your face, and obey relevant stay-at-home orders as applicable in your area.
How do masks protect against viruses if they're non-medical?
Face masks are a simple and cost-effective way to help reduce the spread of respiratory droplets between people. They are particularly important where social distancing is not possible. Please see your local guidelines regarding when and where mask use is recommended or required.
Can these masks be returned, like the other items on your store with a 30 day return policy?
Unfortunately for health and hygiene reasons we cannot accept any exchanges or returns on face masks.