Neos Carry-On Pro

The NEOS case is designed in Australia and made in China

Currently Neos comes in 3 sizes -

Carry-on Pro - 52 x 38 x 23 cms 
Medium Check In - 63 x 43 x 29 cms 

Large Check In - 73 x 52 x 31 cms 

The above dimensions include the wheels. For more specifications please check the individual pages.

Due to the bulky nature of luggage we are currently only shipping to Australia & New Zealand.

Shipping is free within Australia for all Neos suitcases.

However, certain remote locations may incur extra shipping cost. We will let you know if there is an additional charge once we receive your order.

N.B: Free shipping will cover all all metropolitan areas and major regional areas.

The shipping charge to New Zealand is NZ$20

At Zoomlite, we have designed NEOS to elevate your travel experience.
However, for any reason, if you're not completely satisfied with your NEOS luggage, you can return the product within 100 days of your order for a full refund to the original payment method.
Ensure the item is unused, in its original condition, and in its original packaging.

Exceptions to the 100-Day Return Policy:

• Used items: Must be in unused, original condition and packaging.
• Bulk orders: Not applicable for (orders of 3+ units for both individuals and corporate customers).

This policy does not affect the NEOS product’s warranty. We offer a complimentary limited 10-year Warranty on Neos against manufacturing faults.

Zoomlite stands firmly behind the quality of it's products. Every piece of Neos luggage purchased directly from Zoomlite comes with a 10 year warranty for the original owner.

This warranty also applies to Zoomlite products bought through authorised third-party retailers.

What the Warranty Covers:

• Cracks or breaks in the polycarbonate shell.
• Damage to wheels, handles, or telescoping handles that renders them unusable.
• Broken zippers.
• Damage to locks

What the Warranty Does Not Cover:

• Cosmetic Wear: This includes any superficial damages such as scratches, dents, marks, scuffs, or stains. Also not covered are changes in colour, everyday wear and tear (inclusive of internal fabric), and any updates in technology.
• Replacement of non-defective parts.
• Damage we determine to be from intentional abuse, modification, tampering, or alteration beyond normal use.
• Airline damage or damage by common carriers

N.B: We highly recommend that you inspect your luggage thoroughly after every trip and contact the airline to lodge a claim for any damage in transit.

Warranty Claim Process:

• If your luggage sustains damage to a specific part, we'll dispatch a replacement component along with guidance for its installation. Please be aware that shipping and processing depend on the availability of parts.
• In situations where the damaged parts are irreparable or irreplaceable, we will supply alternative luggage. It's important to note that exact replacements for limited edition, discontinued, or out-of-stock items cannot be assured. However, we guarantee that any substitute will match or exceed the retail value of your original item.
• Warranty claims are subject to our discretion, and we reserve the right to decline a claim if it does not meet our criteria.

At Zoomlite, we are committed to ensuring your travel gear is dependable and resilient, making your journey smoother and more enjoyable.