You can return your purchase as long as you meet the following:-
Item(s) need to be returned
1. within 30 days of purchase;
2. Unused with the original tags still attached and
3. In the original packaging which must be in the original condition.
You are responsible for safely packaging your return to ensure we receive the items in the same condition as we supplied it.
Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns. Returns on sale items can only be put towards an in store credit.
If you paid via Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher. Please note, courtesy vouchers aren't included in this, as they are a courtesy for you being such an excellent customer!
We will process your refund within 10 business days of receiving the return at our warehouse. Please remember, your financial institution can take a few extra days to get the refund back into your account.
If you have changed your mind: If you would like a different colour or a completely different item, contact our Customer Service team to initiate a refund and place a new order.
If your item is faulty: We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that if you can provide a photo showing the defect/fault, it will speed up the returns process for you. The item will be assessed by our Customer Service Centre and we may also consult with the manufacturer to determine if the item is faulty. If the item is found to be faulty, then you will receive a full refund for that item including the delivery charges unless the delivery charge has previously been refunded for that order.
If you received an item you didn't order: If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.