Shipping & Delivery

Free Standard shipping on orders of A$95 or more in Australia, and NZ$95 or more in New Zealand. Free shipping does not apply to luggage sent outside Australia. Your exact cost is shown at checkout.

Australia

• Standard: A$10. Free on orders of A$95 or more.
• Express (priority handling): A$10 under 3 kg, A$15 from 3 to 10 kg.
• Suitcases: Standard free. Express A$20 for a carry-on, A$30 for a medium or large.

New Zealand (prices in NZ$)

• Standard: NZ$20. Free on orders of NZ$95 or more, luggage excluded.
• Express: NZ$40 under 2 kg. DHL Express NZ$50 to NZ$60 over 2 kg.
• Suitcases: carry-on NZ$30 to NZ$60 by weight. Medium NZ$140 and large NZ$175 by DHL.

United States (prices in US$)

• US$20 under 2 kg, US$30 from 2 to 5 kg.

Other countries (prices in A$)

• International Post: A$25 under 2 kg, A$35 from 2 to 10 kg.
• DHL Express: A$35 under 2 kg, A$45 from 2 to 10 kg.

Suitcases (bulky items) to remote areas

Standard suitcase delivery is free Australia-wide, except to remote areas such as Far North Queensland, the Northern Territory and north-west Western Australia (Broome, for example). Carriers charge extra to deliver suitcases there. The amount depends on your address and how many cases you order, so it cannot be shown at checkout.

If your address is affected, we email you the surcharge within 1 to 2 business days of your order, before it ships. You can pay it, change to another address, or cancel for a full refund.

Suitcases (bulky items) outside Australia and New Zealand

These cannot be checked out online. Email help@zoomlite.com.au with the items you would like and your full delivery address for a quote.

See also How long does delivery take? and Will I be charged customs or import duties?

Express orders placed before 11am Melbourne time on a business day are dispatched the same day. Standard orders are dispatched within 2 business days. Delivery times below start from dispatch.

Australia

• Standard: 2 to 8 business days.
• Express (priority handling): 1 to 4 business days.
• Regional and remote areas: allow 1 to 2 extra days.

New Zealand

• Standard: 4 to 10 business days.
• Express and DHL Express: 2 to 3 business days.
• Suitcases: carry-on 6 to 10 business days. Medium and large by DHL 4 to 6 business days.

United States and other countries

• United States: 5 to 10 business days.
• International Post: 6 to 10 business days.
• DHL Express: 3 to 5 business days.

These are carrier estimates, not guarantees. Carrier volumes, weather and public holidays can cause delays. Express gives your order priority handling, but it is not a next-day or guaranteed-date service.

Once your order ships, see Where is my order?

Express is priority handling. Your order is picked and packed ahead of Standard orders, and if you order before 11am Melbourne time on a business day it leaves the same day. It is sent with the carrier we choose, usually Australia Post or Couriers Please.

Express is not a guaranteed delivery date. Within Australia, allow 1 to 4 business days after dispatch. Delays are more likely at peak times such as Christmas and Easter and during severe weather.

Express costs from A$10 for small items and A$20 to A$30 for suitcases. Select it at checkout.

Yes. Prices at checkout are shown in New Zealand dollars and your shipping options are calculated from your order and address.

• Standard: NZ$20, free on orders of NZ$95 or more (luggage excluded). 4 to 10 business days.
• Express or DHL Express: NZ$40 to NZ$60 by weight. 2 to 3 business days.
• Suitcases: carry-on from NZ$30 (6 to 10 business days). Medium NZ$140 and large NZ$175 by DHL (4 to 6 business days).

We ship to New Zealand with Australia Post and DHL. New Zealand customers can return items too: see How do I return an item?

Yes. We ship most products to the United States and around 60 other countries. If your country is available, it appears in the country list at checkout.

• United States: US$20 to US$30 by weight. 5 to 10 business days.
• Other countries: International Post from A$25 (6 to 10 business days) or DHL Express from A$35 (3 to 5 business days).

Suitcases and heavy orders cannot be ordered online for delivery outside Australia and New Zealand. If your country is not listed, or you would like a quote for luggage, email help@zoomlite.com.au with the items you want and your full delivery address.

International orders may attract duties and taxes. See Will I be charged customs or import duties?

Possibly. Orders delivered outside Australia may attract customs duties, import taxes and carrier handling fees. These are set by your country's customs authority and are your responsibility. Zoomlite has no control over them and cannot predict the amount.

United States: since August 2025 the US charges import duties on all parcels regardless of value. The carrier collects the amount before or at delivery.

If duties are not paid, customs may hold, return or destroy the parcel. We cannot refund orders returned or destroyed for unpaid duties.

If you are unsure what applies in your country, check with your local customs office before ordering.

Yes for most items. We deliver to PO Boxes, Parcel Lockers, Locked Bags and care-of addresses within Australia, usually with Australia Post. The carrier notifies you when the parcel is ready to collect.

In some cases a suitcase cannot be delivered to a PO Box or Parcel Locker. If that happens, we contact you after your order is placed for an alternative street address.

Outside Australia, PO Box delivery depends on the destination country and the carrier.

Please check your delivery address carefully at checkout. We cannot redirect an order once it has been dispatched.

Yes. Warehouse pickup is available Monday to Friday, 10am to 4pm, excluding Melbourne public holidays. No pickups on weekends.

How to order for pickup

1. Add your items to your cart.
2. At checkout, select Pick up as your delivery method and complete your payment.
3. Wait for our email saying your order is ready before you come in.

Pickup details

• Address: 2/80 Mills Road, Braeside VIC 3195
• Bring: your order confirmation (printed or on your phone). Photo ID may be requested.
• Someone else collecting: email help@zoomlite.com.au from the email address used to place the order and tell us their name. They may need to show photo ID.
• Outside these hours: email us before you come and we will see what we can arrange.

Yes. For your security, every order needs a signature on delivery unless you tell us otherwise.

If you would like the parcel left at your property, add a note to your order at checkout, for example:

• Authority to leave at front door
• Leave in letterbox, no signature required

Authority to leave is at your own risk. Zoomlite is not responsible for parcels left unattended.

If nobody is home to sign, see I missed my delivery. What happens next?

Within Australia we ship with Australia Post and Couriers Please. For New Zealand and other countries we use Australia Post International and DHL Express.

We choose the carrier for each order based on your location, the size of the order and availability, and this can change without notice. Your shipping confirmation email tells you which carrier has your parcel.