Account & Contact

There is no password. Go to Log in, enter the email address you order with, and we email you a six-digit code. Enter it and you are in.

Your account shows your orders, tracking, store credit and saved addresses. Use the same email every time you order so everything stays in one place.

Your order confirmation email includes a link to download your tax invoice as a PDF. You can also log in to your account and open the order.

Cannot find the email? Check your spam folder first. Then email help@zoomlite.com.au with your order number, or the order date and delivery postcode, and we send it again.

Email help@zoomlite.com.au or use the contact form.

We reply within 1 business day. Warranty assessments can take up to 3 business days.

We are a written-support team and do not offer phone support. It means everything is in one place, with photos and order numbers, and we can send labels and confirmations straight back.

Include this and we can act straight away

• Order or shipping issue: order number and tracking number
• Return: order number and reason
• Warranty or fault: order number and photos of the fault (close-up and whole product)
• Refund query: order number and the date your return was delivered to us

No reply within 3 business days? Check your spam folder, then send a follow-up.

Zoomlite sells online, and you are welcome to visit our showroom in Braeside, Melbourne. A limited range is on display, including our most popular suitcases, anti-theft bags, packing cubes and backpacks.

• Address: 2/80 Mills Road, Braeside VIC 3195
• Hours: Monday to Friday, 10am to 4pm, excluding Melbourne public holidays
• By appointment only: book a visit up to two weeks ahead

Space is limited, so not every product or colour is on display. If you want to see something specific, email help@zoomlite.com.au before you book.

Yes. We supply branded corporate gifts, conference packs, onboarding kits and bulk orders for businesses and resellers, with your logo on selected products.

Email help@zoomlite.com.au with:

• Your business name
• The products you are interested in and roughly how many
• When you need them
• Your logo and any branding or customisation details

We reply within 2 business days with pricing, turnaround and design options.

Yes. Zoomlite is 100% Australian owned, with our design team and warehouse in Braeside, Melbourne. We ship from here to Australia, New Zealand and selected countries overseas.