Help Centre

Discounts, Payments & Gift Cards

Welcome discounts, codes, payment methods, gift cards and store credit.

Discounts

Do you offer a welcome discount?

Yes. Join our mailing list and we email you a welcome discount for your first order.

  • Applies to full-price items only.
  • Excludes all bundles.
  • Not available during sale events such as Black Friday and Christmas, when products are already discounted.
  • One use per customer, one code per order.

Subscribers also hear about new products and offers first. For corporate or bulk pricing, see Do you take corporate or bulk orders?

How do I apply a discount code?

  1. Add your items to the cart and go to checkout.
  2. Enter your code in the Discount code or gift card box and click Apply.
  3. Your total updates straight away.

One discount code per order. Check the code has not expired and that it applies to the items in your cart. Not working? See My discount code isn't working.

My discount code isn't working

Try these before contacting us:

  1. Copy and paste it. Codes are easy to mistype.
  2. Check the conditions. Some codes apply only to certain products, need a minimum order value, or have expired.
  3. Sale items. Discount codes, including the welcome code, do not apply to already discounted items or during sale events.
  4. One code per order. A second code replaces the first.
  5. Single use. Welcome and one-off codes only work once per customer.

If the code should work and still does not, email help@zoomlite.com.au with the code and a screenshot of your cart before you complete the order. We cannot apply a code after an order is placed.

Paying

What payment methods do you accept?

  • Cards: Visa, Mastercard and American Express.
  • Wallets: PayPal, Apple Pay, Google Pay and Shop Pay.
  • Buy now, pay later: Afterpay, for customers in Australia and New Zealand.
  • Zoomlite gift cards and store credit.

We do not accept bank transfer or PayID.

Prices are in Australian dollars. Payments are encrypted and processed by our payment providers; Zoomlite never sees or stores your card details.

Can I use more than one payment method?

You can pay with only one payment method (credit card, debit card, PayPal or Afterpay) per order. To split an order across two cards, place two separate orders.

Gift cards and store credit are the exception. Enter a gift card code at checkout and any remaining balance is charged to your card, PayPal or Afterpay in the same order.

Why was my payment declined?

  1. Check your details. Card number, expiry, CVV, and a billing address that matches what your bank has on file.
  2. Try another method. Another card, PayPal or Afterpay.
  3. Call your bank. Banks sometimes block larger or unusual purchases, including overseas transactions. They can approve it in a minute.

If nothing works, email help@zoomlite.com.au with the error message you see and we will look into it. Do not send card details by email.

Are prices in Australian dollars?

Yes. All prices are in Australian dollars (AUD). If you are shopping from New Zealand or the United States, the site may show prices in NZD or USD based on your location, and you are charged in that currency.

Seeing the wrong currency? Use the currency selector in the footer, or switch to AUD.

If your bank converts the charge, its exchange rate and any foreign transaction fee apply. Check with your bank before ordering if you want to know the final amount.

Gift cards and store credit

Where can I buy a gift card?

Zoomlite e-gift cards are available from our gift card page in values of A$25, A$50, A$100 and A$250. The card is emailed to you to forward or print.

  • Enter the gift card code in the Discount code or gift card box at checkout.
  • If your order costs more than the card, pay the balance with any other payment method.
  • Any unused balance stays on the card for next time.
  • Gift cards cannot be refunded or exchanged for cash.
Buy a gift card

How do I use my store credit?

  1. Log in with the email address your credit was issued to. We email you a one-time code; there is no password.
  2. Shop as usual and go to checkout.
  3. Your store credit appears as a payment option. Apply it and pay any balance with another method.

Cannot see your credit? Email help@zoomlite.com.au with the email address you are logging in with.