I ordered the Kaitlyn Tote along with some packing cubes and it was delivered just two days later with several messages updating progress and despatch in the meantime. Service could not be better. In a time when many companies promise much, yet frequently fall short on service, this company appears to be a shining example of how to get it absolutely right! The Tote is PERFECT for what I wanted it for, quality is top notch, and I can't wait to try it out and the cubes too. Looking forward to a much better organised trip this time!! KB.