INFORMATION

Express delivery costs $7 for parcels up to 3 Kgs in weight.

For parcels over 3 kgs the Express delivery rate is $12.

Some items may not be able to be sent with Express delivery. If this is the case we will notify you before your order is sent.

Overnight delivery may only be possible if you are in the Express Post & StarTrack Express Overnight Network. Remote areas or areas outside the Express Post & StarTrack Express Overnight Network will ship by the fastest available service.

ATL (Authority to Leave): We recommend choosing an address where someone will be available to sign for your parcel (eg work address). By default all Star Track deliveries will have an Authority To Leave (Signature Not Required- Leave in safe place).

If you prefer to have signature on delivery we recommend the use of Australia Post's (free) Parcel Locker Service, it takes minutes to sign up if you don't already have one . It offers email and SMS notifications for your parcel's journey to you, and email and SMS notifications when your parcel arrives. For more details click here. Alternatively we recommend providing a business address to assist with the safe & timely delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier driver will leave your parcel in a secure location on your property. An ATL means the buyer accepts all responsibility for any claims for missing packages left by the courier. Unfortunately, we cannot be held responsible for lost or stolen parcels. We also cannot provide you with an exact time of when delivery will be made to your premises, as this depends on the driver's run in your location on the day of delivery.

The Australia Post Network guarantees next day delivery to selected post codes. View postcodesin the next day network here.

Once your parcel has been scanned upon collection by our shipping partners, you will receive an email with a tracking number. Note: the tracking wont go live instantly, it may update overnight.

Order before 12pm AEST Monday – Friday and your order will be sent same day.

Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit.

All international parcels over AUD $100 are sent via Australia Post's tracked or signature on delivery service.

Transit Time - USA/Canada, UK/Ireland, Asia (3 - 10 business days), Europe/Rest of World (4 - 12 business days).

Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels.

Orders over a certain value may incur VAT/GST, duties or customs charges by your local Customs. The charges must be paid by the recipient directly to relevant Customs authority or its authorized service provider before the parcel will be successfully delivered. Zoomlite is not responsible for paying or reimbursing the customer for any local customs, VAT/GST or any other charges International orders may be subject to. Please contact your local customs office for further information.

Shipping transit time act as a guide only and will vary depending on locations and circumstances.

Order before 12pm AEST Monday – Friday and your order will be sent same day.

Orders placed during Melbourne Public holidays will be dispatched next business day.

All orders are trackable (unless an international signature on delivery service is used) and we will provide a tracking link automatically upon despatch.

Tracking your package is easy:-

Your tracking number is located in the shipping confirmation email you receive when your package leaves our warehouse, and all you have to do is either click on the link in the email or enter this tracking number at Australia Post or Startrack. Note: the tracking wont go live instantly it may update overnight.

A Tax Invoice is enclosed with your order, should you wish to have this emailed to you seperately - a copy can be requested via email.

We do offer a quick pickup service out of our Braeside facilty during the hours of 10am to 4pm Mon to Fri.

We do ask that you place your order online and mention pickup in the order notes and also send us an email letting us know that you would like to pickup your order. We will email you when the order is ready for collection along with pickup address.

We respect your privacy. In order to process your order, we will need to pass your details on to relevant service providers, such as Australia Post and or other carriers.

We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties, but we generally only disclose anonymous information about our users and, except where otherwise specifically required to do so, will not disclose any personally identifiable information to any third party without your approval.

On occasions it may become necessary to release personal information, including if we are required to do so by law.

You can read our Privacy Statement for additional information via this link.

Zoomlite is a trustworthy online store backed by an established business that has been trading in Australia for over 30 years. We are contactable by phone, email and post (see our Contact Us page for details), and are happy to help you with your product choice and order placement. We have policies and processes in place to ensure the security of your details and the payment process. Our site is 100% secure and SSL protected.